FAQ
You asked, we answered.
What is your return policy?
At BYOB, we craft each piece with you in mind, making them specifically for your order. Due to this personalised approach, we are unable to accept returns or exchanges. However, we are committed to ensuring your satisfaction. If you encounter any issues with your order, please don’t hesitate to reach out to us through the Contact Us page. We’re here to help resolve any concerns you may have.
What are the payment options?
We aim to make your shopping experience as convenient as possible, which is why we accept payments via Visa and PayPal. These options ensure secure and hassle-free transactions, allowing you to choose the method that works best for you.
Can I make special requests?
Absolutely! We believe sustainable fashion should be accessible to everyone. If you have any specific requirements that would make getting into your garments easier, please feel free to leave us a message on the Contact Us page or send us a direct message on Instagram. We’re more than happy to accommodate your needs and ensure a perfect fit for your unique body.
What are the garments made from?
Our commitment to sustainability is reflected in our choice of material. All BYOB garments are crafted from Bamboo Jersey, a fabric known for its softness, durability, and eco-friendly properties. We source our bamboo fabric from a reputable mill in Wales, ensuring high quality and sustainability in every piece we create. This choice supports our mission to offer comfortable, stylish, and environmentally responsible clothing options.
How do I care for my BYOB garments?
To ensure your BYOB garments stay beautiful and last longer, we recommend machine washing them at 30°C with similar colors. Bamboo Jersey is a forgiving fabric that maintains its shape and softness over time, but to preserve its quality, we advise against tumble drying. A gentle wash and natural air dry will keep your garments in perfect condition.
How can I get in contact?
For the quickest and most efficient response to any inquiries or concerns, the best way to reach us is by emailing [email protected]. We’re here to assist with any questions you may have and look forward to hearing from you.